is termed as a trending CRM in the market and salesforce is a combination of
administration and development. This is one of the top cloud-based product
which provides software, platform and infrastructure as a service based on the
requirement of the users.
is a Java based product included with various tools like force.com AppExchange
and Heroku. Sales force CRM has different level of certifications for the
developers to administrators.
- What is Cloud Computing?
- Types of cloud
- Examples (Companies/Products)
- What is CRM/ERP
- Different Segment of CRM
- CRM Entities
- CRM Process Flow
- What is salesforce?
- About the company their product.
- Existing Competitors.
- Creating Developer Environment
Types of license and instances of salesforce
- Profiles Creation
- User Creation
- Permission Sets
Field Level security
Object Level security
Record level security.
- OWD (Organizational Wide Default)
- Role Hierarchy
- Sharing Rules
- Email Templates
- Email Management
- Mass operation on standard objects
- Connect with google app, outlook
- Duplicate Management
and Custom Objects
and Custom Fields
- Console Environment /Development mode.
- What is Visualforce?
- Visualforce Page / Components
- What is APEX?
- Apex triggers/Classes/Controllers
- Where Apex classes can be used
- Making Responsive (Mobile Devices Compatible) Pages
- Salesforce Sites